Field Service Manager San Diego CA - Job Description:/h3:
At Stryker Communications, our Field Service team serves as The Wolf for our customers. If youre not familiar with Pulp Fiction, that translates to you managing a team of people who get things done when the pressure is on and drive cool cars. Our medical devices play a vital role in surgery and if youre interested in being a part of a Fortune Top 100 Company to work for, developing the careers of best:in:class Field Service Technicians, and saving the day for hospitals around the Southwest, then this position is for you.
The person taking the Field Service Manager role will spend the majority of their time in three key areas. They are:
1.Supporting the needs of their team.
2.Setting and driving expectations for success.
3.Instilling confidence in our customers that Stryker is there for them.
The environment and culture for this role is fast:paced and youll be constantly switching gears. It requires the ability to solve complex problems while maintaining strong relationships with your team, customers and sales representatives. Through time as a Field Service Manager, the foundation is laid to strengthen your managerial and customer support skills which are vital for growth within Stryker.
Within the first six months youll:
1.Gain a basic understanding of your expectations within Stryker.
2.Build relationships with your team and understand what they need.
3.Spend time onsite at hospitals learning Strykers field service environment.
Enjoy the flexibility of working from a home based office, and driving or flying to sites (hospitals, campuses, healthcare facilities) within your territory. The virtual team environment and culture for this role is fast:paced and youll be constantly on the go. It requires the ability to solve complex problems while maintaining strong relationships with your direct reports, our customers and sales representatives.
The person in this role should be passionate about developing people, supporting customers, and solving problems. A bachelors degree is required as is experience managing people, constructing individual development plans, setting and holding employees accountable to clear expectations, and working in a fast:paced environment. Candidates must be able to ease tension, stay positive, show they care, and hold themselves accountable.
:Management responsibilities includes selection of new employees, performance evaluation inputs, career development, authorizing time cards, assigning and managing overtime, and administration of corrective actions.
:Creates assignments in the form of objectives with goals and the process by which to meet goals.
:Provides direction to employees according to established policies and senior management guidance.
:Directly manages customer and sales expectations.
:Administers Company policies that directly affect subordinate employees.
:Recommends and implements changes to unit or sub:unit policies
:Coordinate with third party service providers when needed.
:Directs Field Service Team to achieve assignments using established guidelines, procedures, and policies.
:Interacts daily with Field Service Team, Tech Support Team and/or functional peer groups.
:Provides immediate supervision to a unit or group of employees, allocating tasks and checking work at frequent intervals. Manages semi:skilled and skilled employees.
:Preparation/update of documentation, simplifying the service process, formal presentation of technical data to management and/or peers.
:Responsible to comply with documentation procedures and standards.
:Trains and develops new hire field service personnel.
:Helps to train Field Service Supervisors in management policies and procedures.
:Resolves problems related to their field service area as brought to them by their subordinates, peers, and manager(s)
:Interacts with custom